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Corporate One expands hours of service to assist growing membership base

Vault cash ordering the latest solution with expanded hours

clockWithin recent months, Corporate One has expanded its Member Services hours, check collection and vault ordering deadlines to better serve members as well as show its commitment and ability to serve credit unions from anywhere in the country.

Most recently, Corporate One worked with our preferred partner for Vault Services to push back the daily ordering deadline to 1:00 p.m. LOCAL time for our credit union members in the continental U.S. In the latter half of 2011, we added a second shift and expanded our Member Services department hours to 8:00 p.m. ET to accommodate all members throughout their entire business day. Additionally, we added several hours to our daily Check 21 collection services deadline. Members now have until 9:30 p.m. ET to submit related files, and Check 21 aggregators that partner with Corporate One, such as Bluepoint, VSoft, Jack Henry, Diebold and eDoc, have until 10 p.m. ET.

“To ensure that all of our members, regardless of where they are in the U.S., receive the quality member service for which Corporate One is known, and have access to solutions that help them serve their members well, we have expanded our hours and deadlines in all key areas,” said Robert Coyan, SVP, Corporate One Marketing and Operations.

Corporate One’s membership profile breakdown as of Jan. 26 is: 571 credit union members in the Great Lakes region; 78 credit unions in the Western region; 52 credit union members in the Southeastern region; 47 credit union members in the Northeastern region; and, 22 credit union members in the Plains.