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Corporate One expands hours to accommodate growing base of members from across the U.S.

Vault cash ordering the latest solution with expanded hours

Jan. 26, 2012 –– Corporate One Federal Credit Union recently announced administrative and operational changes that make it possible for the corporate to proactively accommodate the needs of its growing number of members from across the United States. Within recent months, Corporate One has expanded its Member Services hours, check collection and vault ordering deadlines to better serve members as well as show its commitment and ability to serve credit unions from anywhere in the country.

“As more credit unions realize the strength and opportunity at Corporate One, we have seen consistent interest and growth in our membership from credit unions around the nation,” said Robert Coyan, SVP, Corporate One Marketing and Operations. “To ensure that all of our members, regardless of where they are in the U.S., receive the quality member service for which Corporate One is known, and have access to solutions that help them serve their members well, we have expanded our hours and deadlines in all key areas.”

In the latter half of 2011, Corporate One added a second shift and expanded its Member Services department hours to 8:00 p.m. ET to accommodate all members throughout their entire business day. Additionally, Corporate One added several hours to its daily Check 21 collection services deadline. Members now have until 9:30 p.m. ET to submit related files, and Check 21 aggregators that partner with Corporate One, such as Bluepoint, VSoft, Jack Henry, Diebold and eDoc, have until 10 p.m. And, most recently, Corporate One worked with its preferred partner for Vault Services to push back the daily ordering deadline to 1:00 p.m. LOCAL time for its credit union members in the continental U.S.

Corporate One’s membership profile breakdown as of Jan. 26 is: 571 credit union members in the Great Lakes region; 78 credit unions in the Western region; 52 credit union members in the Southeastern region; 47 credit union members in the Northeastern region; and, 22 credit union members in the Plains.