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From the CEO: NPS

From the CEO
August 31, 2016

Dear members:

"Survey says..."

…That Corporate One consistently provides outstanding value to our members, and we’re a strategic corporate partner you can rely on. We formally began gathering member feedback two years ago, and although I’m very pleased and encouraged by your comments in the 2015 Membership Survey, I want you to know that we take seriously the need to improve based upon your input. Rest assured we remain committed to using your insights to further fuel our efforts to be the best corporate partner we can be.

What we learned this year

Corporate One provides the most value to our members through our:

  • Consistent, high-quality service
  • Helpful, responsive staff
  • Variety and quality of products/services offered

Corporate One could improve in the following areas:

  • Providing more information on our training opportunities
  • Making it easier to do business with us

What we've done

We’ve worked hard to further enhance your corporate and demonstrate that we take your feedback to heart. For example, we heard you want more training and educational opportunities. Over the past two years, we have strengthened our training opportunities with nearly 40 educational offerings. And, coming soon, we will begin publishing a quarterly email that will announce all current and upcoming training opportunities you can take advantage of in an effort to streamline our communications to you on all that is available.

We also keep adding new resources to the Member Resource Center in Members Only, which is a one-stop-shop for members to find information on our services and available forms, resources and trainings by topic.

In addition to strengthening our training offerings, we have kept up with our member engagement events. We’ve invested significant time and energy into attending conferences and hosting educational events in cities near you, and we will continue to do so throughout the rest of this year. We truly enjoy seeing you at these events, and we look forward to chatting with many of you soon at our upcoming events this fall.

Other steps we’ve taken to improve the value we provide include:

  • Investing in strengthening our IT posture through a handful of strategic projects, which will harden our technological infrastructure for greater security now and in the future, and enhance functionality so you have greater access to and control over the systems you use.
  • Positioning your credit union to succeed in the digital age and offer more mobile/digital solutions to your members. Through the introduction of MAX late last year, the first offering in our mobile/digital family of solutions, we’ve increased your ability to stay relevant to your existing and future members and remain competitive with other financial institutions. We plan to help you remain poised to take a leadership role in the ever-changing financial ecosystem.
  • Working on making it easier to do business with us by implementing a streamlined, electronic e-signature solution with DocuSign, which will ease the exchange of member-related paperwork between Corporate One and our members. Look for this solution to go into effect later this year.

It’s time to learn more

I’d like to remind you that the next Membership Survey is right around the corner. I hope you will participate. We want to hear more specific ways we can improve. Corporate One’s ongoing mission is to be your strategic, corporate partner, helping you succeed in all you do for your own members, and the best way we can do that is not by guessing what you want but by being in a position to deliver what you want.

Look for this survey to arrive in your inbox later this fall, and please take a few minutes to fill it out. I want your feedback, and I look forward to hearing from you.

Best,
Lee C. Butke
President/CEO