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From the CEO
January 31, 2020

Dear Members:

To be a successful and valuable partner to our member credit unions, I believe that Corporate One must have a strategic focus and direction that complements and aligns with the trends and considerations impacting our members and the industry overall. In addition to engaging with members to get their feedback on important issues they’re facing, we also rely on CUNA’s annual Environmental Scan (E-Scan) Report to inform our strategic vision. This insightful report outlines the “Top 10 Trends” for credit unions for the upcoming year, and many of Corporate One’s efforts identified for 2020 are in direct response to these trends.

Although we are working on many initiatives to help our members succeed, I would like to highlight two areas in which I think you would be interested where we are making significant progress.

Real-time payments

Big steps were taken last year by Corporate One to keep pace with the momentum that’s advancing the global desire for faster/real-time payments: We became a Funding Agent for credit unions on The Clearing House’s (TCH) RTP® Network, a critical step in our effort to build a 24/7/365 liquidity management solution for RTP transactions. This year, we plan to continue building on this first step and staying on the leading edge of payments technologies that serve to help our members deepen relationships with their members across multiple digital channels. For example, our CUSO, Sherpa Technologies, is working on providing connectivity to the RTP Network, and Corporate One is collaborating with Sherpa to test transactions through this Network. This is an exciting step toward making RTP payments access a reality for our member credit unions.

Digital dexterity and transformation

Now more than ever, credit unions are facing the urgency to remain relevant financial providers in this age of digital disruption. Corporate One is committed to helping our credit union members navigate changing member expectations and the fintech solutions disrupting our industry by focusing on digital transformation efforts across every area of our enterprise.

For example, we launched Sherpa Technologies at the beginning of 2019 to help credit unions answer the complex questions of digital transformation. Sherpa’s expert team specializes in consultation and collaboration, assisting credit unions with their digital strategy whether they’re far along in their journey or just getting started. In addition, our CUSO Lucro Commercial Solutions launched its Digital Business Lending Center last year, an online platform that allows applications to be completed in less than 10 minutes and helps credit unions and community lenders cost-effectively and efficiently originate small business loans and compete with large online lenders. And Corporate One continues to make enhancements to our Investment and Funding Dashboard, a digital experience designed to help members more easily manage their cash and investments with us.

I hope this brief snapshot underscores how we plan to support and help our members provide value to their respective memberships and further strengthen and advance credit unions within the larger financial industry. Please feel free to reach out to me directly if you have any questions at or 614/825-9351.

Melissa Ashley